Multipro has the full range of people, skills, processes and systems to completely and dependably support your IT infrastructure.
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IT Governance
Other IT companies have many of the technical skills, but few can provide proper effective IT governance integrated into the managed services.
This includes:
- IT strategy development,
- Business Continuity planning (including Disaster Recovery Planning)
- Availability and Capacity planning
- Security Policy maintenance
- IT Risk management
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IT Operations Support
The fully integrated Support system consists of:
- Service Desk for single point of contact
- Operations team for fault resolution, site visits and 24 hour support
- IT Partner team for your management contact
- Client site systems and procedures documentation to track all managed items and assets
- Case (Incident or Project) management system complete with Web portal for user incident progress tracking
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